JONR Support Center

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 1.Please make sure the power adapter is plugged in properly and connect to the base normally;
2.Please place the vacuum back to the base again.

1.There might be blockage with the filter, roller brush, and the tube; Please check and clean those parts in time.
2.The roller brush cover, filter, and clean water tank have not been installed in place; Please check and install those correctly.

1.There might be too much water in the dirty water tank; Please empty it in time;
2.The main suction opening might be blocked; Check and clear any blockage.

Short press the voice switch button to switch the voice function. The default voice broadcast function is turned on when Booting. And tap the voice switch to turn off the voice broadcast.

The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.
1.Place the vacuum upright on the charging base after designated cleanups and make sure the clean water tank is full.
2.Step on the self-cleaning button on the top near the roller brush, the self-cleaning indicator lights up on the screen and the self-cleaning starts.
3.The vacuum will continue to recharge after the self-cleaning is finished.

Normally orders processed here will take 5-7 business days to arrive if you're in USA. Overseas deliveries will take longer depending on where you are. Delivery details will be provided in your confirmation email.

1.If you want to return the units, please contact us at email
2.As part of our merchandise return process, we will need some info to process your return and replacement:
Order number:
Shipping address:S/N code:
Please attached the pictures to show the item situation.
You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used. All original packaging, price labels etc. shall be returned together with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Thank you in advance.

We accept the Paypal so far.
The amount will be deducted from your account when the purchased item(s) leaves our stock.

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